Refund policy
At Global Items Hub, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return according to the policy below.
Return Eligibility
Customers may request a return within 14 days of receiving the item.
To qualify for a return:
- The item must be unused and in its original condition
- The product must include original packaging and accessories
- Proof of purchase is required
Products damaged due to misuse, improper handling, or unauthorized modifications are not eligible for returns.
Non-Returnable Items
The following items are not eligible for return:
- Used RC vehicles or accessories showing signs of wear
- Customized or special-order items
- Clearance or final sale products
Return Process
To initiate a return, contact us at:
Email: support@globalitemshub.com
Please include:
- Order number
- Product details
- Reason for return
- Photos if the item arrived damaged or defective
Our support team will provide return instructions after reviewing the request.
Refunds
Once the returned item is received and inspected, refunds will be processed to the original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrect item sent by us.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging.
Contact Information
Global Items Hub
30 N GOULD ST, STE 49597, Sheridan Wyoming 82801, United States
Website: Global Items Hub
Email: support@globalitemshub.com